Claiming your money back for a dissatisfactory purchase often seems like too much work, so you let it go. Close. License to User Content. You're not required to refund the customer as long as you were clear in your listing. Effective Date of Terms of Service: August 23, 2022, Buying, selling, or just browsing is how you agree to be bound by these terms. Users. I just returned an item to a seller, how do I get a refund - Grailed Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. Terms of Service | Grailed The Purchase Protection is only applicable to Buyer transactions through the Services, through a Buyer PayPal account (PayPal guest checkout is not eligible for the Purchase Protection), or Grailed Payments. Click I didnt receive what I paid for and click Continue. All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. Shipping. Every consumer should be protected from mistreatment such as unfair billing practices. Press J to jump to the feed. For your safety, we discourage off-site transactions and the sharing of contact information, including email addresses and phone numbers, prior to completing a transaction through the Services. Sellers' accounts located in jurisdictions that allow automatic debits, will be automatically debited by Grailed for the reimbursement amount. If Grailed failed to honor your rights as a consumer, you should consider a lawsuit against the company in small claims court. I might also add that when he purchased my product, he gave me the incorrect address so this guy has been a hassle from the very start. Where to Sell Secondhand Clothing: A Guide - The Cut Release. You as a Buyer and/or Seller assume, agree, and understand you bear all of the risks in selling or purchasing Products on the Services. When using the Services, Buyers and Sellers enter into a contract for the sale and purchase of Products directly between themselves, and Grailed is not a party to such sale or purchase. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. If anything is wrong, please send an email with all the details to. Find the sale in your recent activity and click on the 'Payment from' transaction. We love having you here and cannot wait for you to discover all the treasures, or "grails", we have to offer. Conversation update: https://i.imgur.com/w2OvhQD.png, If you have the order confirmation send it his way for his own peace of mind but in my view the buyer has no grounds for a refund here. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). What should i do? state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. and our Here's how to refund a payment: Go to your Activity. If you've opted to use Grailed Payments: The fees will automatically refund when the refund to the buyer is completed. Include your order number and the reason for requesting a refund. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. PLEASE READ THE MANDATORY ARBITRATION PROVISION (TO THE EXTENT LEGALLY ALLOWED IN YOUR JURISDICTION) IN SECTION 20, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT A CLASS-WIDE OR CONSOLIDATED BASIS. You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Services may include functionality for suggesting more effective selling, such as discounting Products and Product price suggestions, but Sellers have sole discretion to set prices. This includes your right to obtain refunds where appropriate. Press question mark to learn the rest of the keyboard shortcuts. At the time, Gupta said, the community fawned over duck chinos, jeans by Pure Blue Japan, and Self Edge was the holy grail of stores. This is located on the sellers profile page, and it shows you how many transactions the seller has completed and how many of those were positive. and let us help you save your precious time, money, and effort. To claim a refund on Grailed, go to the PayPal website and log in to your account. I've refunded a sale, how do I get the fees returned? - Grailed Yes, you can request a refund on Grailed. For a summary of the offer and purchase process, including details about what makes offers binding please visit the, Details about when a buyer is obligated to transfer funds can be found in the, More info on shipping timelines can be found. If you need any additional help, please reach out to us at help@grailed.comand we'll help make sure that you don't lose out on this sale. Offers through Grailed Payments work differently than PayPal. Its primary segmentation of popularity is more with men, streetwear labels, and amongst edgier designers such as Rick Owens. Include your order number and the reason for your request. Dont refund. The parties agree to enter into mediation to settle a good faith Dispute and will do so in accordance with the CEDR's mediation procedures. Parental Controls. Click I want to receive a refund. Seller hereby agrees to such automatic debiting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. You can find full instructions on how to complete a refund to a buyer here. Is Grailed authenticity legit? 13. Use on Behalf of Another. Please contact us at [emailprotected] with your order number and a description of the problem. Shipping. Sales and coupons may not be used for fee avoidance. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. Click on the conversation from the buyer to view the tracking information details. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so its supposed to run small), and he wants a refund and wants to ship the hoodie back to me. There are a few reasons why Printify shipping is so expensive. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. Apple Device and Application Terms. Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Instead, for any Dispute that you have against the Company you agree to first contact Grailed and attempt to resolve the claim informally by sending a written notice of your claim ("Notice") to Grailed by email at legal@grailed.com. There are a few things you can do to find trusted sellers on Grailed. Seller Protection. I am afraid they will refund/chargeback once they get it. All purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where expressly allowed by Sellers, by us, or under applicable law. Buyer wants refund on BINDING offer. : Grailed - reddit When I told him to relist, he said he wants the money now and wants to refund asap. Click Resolve a problem in our Resolution Center at the bottom of the page. and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. You may also post or otherwise share only User Content that is non-confidential and that you have all necessary rights to disclose. In addition, Grailed takes measures to protect its users, such as verifying the authenticity of all items listed for sale and offering buyer protection. You either acknowledge and agree that you have read and understand the JAMS Rules or waive your opportunity to read the JAMS Rules and waive any claim that the JAMS Rules are unfair or should not apply for any reason. You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. Heres how to start a dispute: Log in to your PayPal account. Generate and fill out the needed legal documentation, Create a script with the most suitable argumentation you should use in court, As a testament to our contributions to increasing legal access, DoNotPay was awarded the 2020 Louis M. Brown Award for Legal Access by the. Please note that parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. 1.555.555.555 | ippocampo edizioni sconti. If you are not satisfied with your purchase, you may request a refund within 7 days of receiving your order. There are definitely fakes on Grailed. You and Grailed agree that the state or federal courts of the State of New York and the U.S. sitting in New York, New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, DO NOT USE OUR SERVICES. If we are found to jointly control such Buyer data and we are held responsible in any way for its use by you, you agree to indemnify us. On occasion, Grailed may (in its sole discretion) aggregate Seller discounts and promote them through our websites, apps, and emails. Buyer wants a refund. : r/Grailed - reddit users only, if a Dispute is unable to be resolved through the Notice process set out above, instead of arbitration the Dispute may be referred by either party to the Centre for Effective Dispute Resolution ("CEDR") for mediation. 512(c)(3) as well as the Grailed DMCA Copyright Policy for the requirements of a proper notification. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. Sometimes sellers will be given the ability to offer discounts and promotions in their shops. With so many online and in-person resale marketplaces to choose from, it can be overwhelming to All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
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