Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Now Im stuck with 4 tickets to a concert I cant attend overseas. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. They too should be held accountable. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. At the time of this writing, nothing has been proven in court. FanProtect Guarantee: THEY LIE. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. They sent me tickets for a baseball game on the wrong day. I chose CC. I deleted my account. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. The Court in charge of this case still has to decide whether to approve the Settlement. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. No refund bottom line. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. If a show is canceled, with no new date, then they will. 1:12. drug injury lawsuits and product liability lawsuits. No resolution and I got no tickets. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. They told me to sell them. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. In the meantime, they may continue to pursue the case individually. Enjoy reading our tips and recommendations. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. What a scam. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Click. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Top Class However, you've agreed to the terms and conditions of Stubhubs sale policy. Read the complaint here: StubHub Refund Class Action Complaint. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). 12/29/2022. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . You will not receive a Settlement award under the Settlement. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. I purchased OHL tickets the day before the game. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. The Hollywood Reporter is a part of Penske Media Corporation. Thank you, you have successfully subscribed to our newsletter! Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Come to find I was charged $300 from my bank account. Terms and Conditions. I was offered alternative tickets. The company then changed its policy to cover these situations. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Its location on this page may change next time you visit. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. We'll email you when an event is canceled. Re: adele show refund. This field is for validation purposes and should be left unchanged. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Never got my refund, asked for compensation and never anything. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Combined with viagogo, we now span 90+ countries around the world. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . In March 2020, as the scope . Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . The federal court ruling in the case is a consent judgment between the parties. Privacy Policy | THEIR GUARANTEES ARE A LIE. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. I no longer have that card either and was concerned about that as well. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Furthermore, is there a class action suit against Ticketmaster? When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. This is a major change for the ticketing industry. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. I listed tickets on StubHub, which I had done on multiple occasions. The MDL transfer order can be found here. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. status of any class action settlement claim. In April, when the suit was filed, MLB had . Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. All of these happen in 10 minutes. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Still no luck. We value your privacy. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Be the first one to find this review helpful. I was denied my request for a refund. Share this with everyone please!!!! I found out they listed under a wrong account. Sign up for ClassAction.orgs newsletter here. Things You Should Know. Unsubscribe at any time. 2023 The Hollywood Reporter, LLC. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. It also asked for a reinstatement of the pre-March 20 refund policy. StubHub denies any wrongdoing or liability. New cases and investigations, settlement deadlines, and news straight to your inbox. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. It also points to a recent spike in e-ticket sales, which increased ticket prices. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The NHL postponed its season on March 12 in the massive wave of. Add me I had cancelled tickets in Arizona last year. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. I was told the offer for alternative tickets was the only offer that would be made other than a refund. I am disputing through PayPal. Never received email and Stubhub charged me $288 for not delivering. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . I bought my tickets under a much different safety expectation. This is not a solicitation from a lawyer. Prices may be higher or lower than face value. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Less than two weeks later, StubHub amended its policy. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. I have not received any information on recovery of my money yet. Sign me up! The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. 2. ConsumerAffairs is not a government agency. The law required StubHub to refund all eligible buyers before May 3, 2021. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. In the . Lorenzo Gordon, Adobe Images 1:00. Please use any other ticket resale company this one doesn't care about their customers. The case is based on an NHL game that was canceled because of a strike. Please add me I have communication and documentation to prove stub hub is just keeping my money. Who should shoulder those cancellation costs? Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. StubHub is a scam and a fraud. Never again StubHub. I call Stubhub. Unfortunately, the seller never came through with the e-mail transfer. https://topclassactions.com/wp-admin/admin-ajax.php. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. They offered me 125% of price paid in credit or refund to my CC. You must contact the StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Easy sales process: StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Bought tickets 2 months in advance for basketball game, never received them. The suit also calls for a return of customer trust. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Sep 15, 2021, 1:28 PM. All rights reserved. The plaintiffs may also opt to file a lawsuit on their own. Since COVID-19 has come, StubHub's new policy is no refunds. NEWS. Please add me. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Let us know in the comments! 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According to the complaint, such was the case until the coronavirus pandemic became the new reality. Still have tickets to the cancellation. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic.
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