I will never forget them. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. . . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. The entire store team benefits from your commitment to providing the best care for customers. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. This cookie is set by GDPR Cookie Consent plugin. The redesigned training has moved to an online, self-paced format. Page Turning Animation is Back! Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. This website uses cookies to improve your experience while you navigate through the website. You have excellent time management skills and can make decisions quickly. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. A career as an Apple Technical Specialist can be both rewarding and challenging. I agree to the Privacy Policy & Terms and Conditions. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. We deliver a full range of Apple courses, including support and repair training for Apple devices. Copyright 2023 Apple Inc. All rights reserved. Just fill out the form or call us directly on 0203 507 1728. These cookies ensure basic functionalities and security features of the website, anonymously. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Both full-time and part-time jobs are available. Our training team can help you book training for your organisation or for a third party. Access your favorite topics in a personalized feed while you're on the go. Customer loyalty and satisfaction is their number one priority. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Your day in the Apple Store is filled with a range of focused support and service tasks. When a customer needs assistance, you quickly assess their situation. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. In the US alone, Apple has 265 retail stores across 44 states. Come eager to listen and learn from your team, your mentors, and your customers. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. This cookie is used for advertising, site analytics, and other operations. We also use third-party cookies that help us analyze and understand how you use this website. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. When a customer needs assistance, you quickly assess their situation. Your day in the Apple Store is filled with a range of focused support and service tasks. The work environment for an Apple technical specialist is usually in an Apple Store. Stay up to date with what you want to know. Learn more (Opens in a new window) . You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple is a drug-free workplace. Apple's most powerful Mac will finally shift to Apple silicon. Your day in the Apple Store is filled with a range of focused support and service tasks. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. A woman in tears came into the store because she had dropped her phone in the water. United States Department of Labor. Assess employee needs and develop tech training related courses and/or programs. Take proctored certification exams from your home or office. Thanks to her teams help and extra tech training, she got to know our products inside out. Learn more (Opens in a new window) . Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. United States Department of Labor. It does not store any personal data. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Review the relevant exam preparation guide for detailed instructions on how to prepare. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. But opting out of some of these cookies may affect your browsing experience. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. The exam costs aren't as crazy as CompTIA. The latest news and updates, direct from Apple. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Apple is an equal opportunity employer that is committed to inclusion and diversity. There were crazy long lines, especially for the iPad 2, and the iPhone 5. The best part of working for Apple: It had to be launch days! Come eager to listen and learn from your team, your mentors, and your customers. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 2023 Get discovered. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Under a partnered program of KellyConnect for Apple. Copyright 2000-2023 MacRumors.com, LLC. Therefore, we are committed to treating all applicants fairly and equally. You need a current, government-issued ID to check in with the proctor and begin the exam. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Apples most important resource, our soul, is our people. Necessary cookies are absolutely essential for the website to function properly. When a customer needs assistance, you quickly assess their situation. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. This includes knowing how to use the tools and equipment they need to complete their work. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Geniuses often made $25 to $30 an hour based on their tenure. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. This cookie is set by GDPR Cookie Consent plugin. The energy on these days rocked my world. Your work hours will be based on business needs. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. However, we cannot independently confirm if the Weibo account has a proven track record. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Communication skills: Communication skills are essential in any technical role. These cookies track visitors across websites and collect information to provide customized ads. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. The cookie is used to store the user consent for the cookies in the category "Performance". As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. At Apple, were not all the same. Roles based in Quebec require French language proficiency. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. Along the way, youll be updating your technical know-how and educating team members about technical issues. Navigate to our course pages through the links below. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. . After submitting my application it was a waiting game. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. By clicking Sign up, you agree to receive marketing emails from Insider As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Learn more about your EEO rights as an applicant (Opens in a new window) . This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Analytical cookies are used to understand how visitors interact with the website. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. To view your favourites, sign in with your Apple ID. When a customer needs assistance, you quickly assess their situation. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. click here to select a store and view pay information. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Get startedand submit your resume. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Come eager to listen and learn from your team, your mentors and your customers. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Below, we have recapped what to expect from Apple this March and April based on rumors. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Melissa is learning about more than technology. We draw on the differences in who we are, what weve experienced, and how we think. Both full-time and part-time jobs are available. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. about 30,000 full- or part-time retail workers. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Discover even more benefits of doing what you love. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Learn more about the E-Verify program (Opens in a new window) . Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You maintain composure and customer focus while troubleshooting and solving issues. This can be a very rewarding job, but it can also be stressful at times. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. Core training took place off-site and included 15 new employees like myself. I agree to the. You have excellent time management skills and can make decisions quickly. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. The entire store team benefits from your commitment to providing the best care for customers. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Related: 17 Apple Technical Specialist Interview Questions and Answers. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Bing Ads sets this cookie to engage with a user that has previously visited the website. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We deliver a full range of Apple courses, including support and repair training for Apple devices. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. When a customer needs assistance, you quickly assess their situation. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Save someone's day. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store.
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