We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Search job titles. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. Thanks for your feedback. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote (function($) { I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Had team leaders record secret conversations trying to do what I have no idea. ERGO Seguros de Viaje Your product is good, and well rated by others, so I gave you 3 stars. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. My dads body was left in the hotel room for over 24 hours. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); - Email address - Full name - Telephone no. Friendly team with lot of knowledge. You can see if your question is answered in our FAQs below or you can contact us today. I interviewed at Staysure (Northampton, England) in Apr 2022, Smooth and informative. Then there was pressure to involve fiends to purchase Staysure insurance. Dear Mr Brennan Thank you for taking the time to leave a review. The initial purchase was fine. Find out how we combat fake reviews. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. So you can be confident that youve got the right cover, thats tailored just for you. Chased and chased and chased to pay. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. You can email us at info@staysure.co.uk If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Have a fantastic holiday. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} How to make a complaint | Staysure Need help? .fancybox-title {} We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. (yes - you get penalised financially for helping customers). 2730-055 Barcarena, Customer Services Department If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the.
I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. ERGO Seguros de Viaje They subsequentialy told me to claim for myself. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. They were no help at all. Happiness score is 39 out of 100 39.
The process took 1 week. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Just raise a case and leave feedback after. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Full-time, Part-time . policy. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} View our cookie policy here. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. . staysure hung us out to dry. Thursday 29 December: 8:30am 8pm I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. } else if(document.documentElement.initCustomerAccountsModels === 0){ Quick and efficient service, very knowledgeable of medical conditions.Thank you. If you need to cancel your policy please click here. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. 3-5 Rushmills Business Park, Your Staysure Reviews. Replies to negative reviews in < 24 hours. Contact Staysure customer service Resolver can help you send your complaints to Staysure. } } No support from customer service managers. - Calling from within the UK: 0333 014 4512
We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. We hope this will continue to inform and provide insight to our employees on the decisions we make. Clear All. We also ensure all reviews are published without moderation. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Also I was told inaccurate information about my first request. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. It left me feeling nervous whether Ive done enough to declare everything. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. It wasn't great. We use dedicated people and clever technology to safeguard our platform. Have a fantastic holiday. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. This place has lost all hope. $(function() { Thank you for posting your feedback and for recognising we have fantastic people in the business. Av. Simple! Many thanks. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Policy purchased, but I am not happy. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. Greatest accomplishments. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. Stay sure have been helpful so far. "560799075470977588", var STYLE_PREFIX = 'wsite'; .wsite-button-inner {text-transform: none !important;} Date of experience: March 13, 2016 span.icon-caret.is-active svg { com_currentSite = "952359298347476581"; The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Was put on a call back BUT this never happened. Thank you for posting your comments. initPublishedFlyoutMenus( Have a fantastic holiday. If you need more help, please visit our FAQ Help Centre. Staysure is a trading name of TICORP Limited. I contacted you twice. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I think it may be that I included the symbol. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered .wsite-footer blockquote {} If you raise this (which I did for over a year), all you get told is that "this is being reviewed. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-button-large .wsite-button-inner {font-size:14px !important;} The operative on the phone was superb and I thank her for guiding me so expertly through the process.
.wslide-caption-text {} Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity.
If you want to claim on your policy you should contact the We were devastated as grandchildren had been couting the days down. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Average Interview. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. We use dedicated people and clever technology to safeguard our platform. Lack of direction from middle management and above. font-family: "Open Sans" !important; .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Do you agree with Staysure Travel Insurance's 4-star rating? On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Warm regards,Ross, Information provided by various external sources. Northampton, NN4 7YB. false, Friday 30 December: 8:30am 8pm, Within the USA and Canada: Dear Eric,Thank you for your 5 star review. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. {"hasCustomMembership":true,"hasCustomMinicart":true} We are remunerated by commission for the arrangement, service and renewal of initEvt.initEvent('customerAccountsModelsInitialized', true, false); Thank you for choosing Staysure. Have a fantastic holiday. You may change your settings at any time or accept the default settings. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. .mobile-nav .icon-caret svg { To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Don't Pay out on Holiday cancellation due to Death of Parent. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Worked for this company and had a bereavement. Despicable service from dishonourable people. I would like to reassure you that Staysure take all feedback about our products and services very seriously. a:link, Were available during the following times:
The calls are non stop , its very busy and mentally exhausting . //--> They wouldnt provide us with any details about the repatriation other than a pick up time. Dear Anne Parry,Thank you for your 5 star review. Having problems? The support which is only a call away is fantastic. | Read 199,981-200,000 Reviews out of 200,383 . This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Kind regardsSophie. .wsite-phone {} It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 It's quick, easy and totally free. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. The HR Team. Thank you for your feedback and sorry to read your comments. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. You never know if the training team/management are telling you the truth or lying to you. Will definitely be dealing with Staysure in the future for my holiday cover. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Were available during the following times:
So you can be confident that youve got the right cover, thats tailored just for you. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) HR Director. Fantastic service with a lovely consultant. Team leaders are always on hand if needed. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Kind regards Ross Customer Service Manager. Warm regards,Vicki. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). } Not happy. My sincere apologies for the frustration and inconvenience caused. your insurance policy. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. } Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. A very unfair company. The operator was very efficient, helpful and knew his business. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. They take your money easily but getting help when you need it is a different story. } No progression here unless your good friends with the senior management. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department This took 9 months to claim back!!! The advisor was very helpful and explained the various options available. Seemed silly, but so be it, or so i thought. Team leader will tell you they will call customer back 3 working days later. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Also, for some of our insurers we may receive a profit share payment if they We also ensure all reviews are published without moderation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I had to do all the repatriation work with the help of the English embassy in Tenerife. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Therefore i lost out on the deal. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. We are investigating your comments and will contact you shortly. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Monday to Friday: 8:30am 8pm Unhappy with your Staysure experience? I interviewed at Staysure (London, England) in Jun 2022. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. _W.storeName = null; Thank you. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. . My mum had a fall abroad and broke her neck. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. 11 Staysure reviews. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. They were rude, there was no consideration, no bereavement line. left: auto !important; .wsite-footer blockquote {} Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Thank you for posting a comment. Have a fantastic holiday. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
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