You can make money teaching it online. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Please update your browser to the latest version on or before July 31, 2020. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Liveops Okta. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. REDUCE RISK Rest assured your contractor compliance is always audit-ready. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Press & Media. Liveops Nation - Virtual Call Center Community. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Find Out How & Apply . Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Universal Login. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Independent Contractor management Ditch the paperwork and endless manual tasks. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. See Capabilities for more details. Heres a direct link to where you can sign up. If you have not created a ticket yet then you would need to register or create a new ticket to begin. The more investment you make in yourself, the greater the reward. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Learn about Liveops Enterprise Solutions Click Here . Liveops employees can directly contribute to the success of students journeys through college into . He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. The amount of paper eliminated alone was a huge benefit. Independent Contractor I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Support. Single Sign On. Some clients also pay commissions. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales They love it because it does what it's supposed to do.. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Want to become an Independent Liveops Agent. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Grow your home business through Liveops client network, working with the brands you know and love. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Still have questions? LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Hello, Liveops. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Password Remember me Or, sign in using: As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Enjoy the freedom of being your own boss. Companies across a variety of industries trust Liveops to provide virtual contact center services. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Freedom. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Attack Protection. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Group Linking Link Okta groups to existing groups in the application. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Across the country. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. The only downside is a lot of training without pay. Health, Dental & Vision. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Come on board! While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. The freedom of an entrepreneur. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Flexibility. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Still have questions? Set your own schedule to work around your life. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Okta offered exactly what Live Nation needed. This means you can choose when, where, and how often to work! What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Since you are self-employed, you are in control of your profits and losses. Submit ticket. Across the web. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. IT Support You are using an unsupported browser. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Is Liveops nation legit? Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Guide customers through the claims process. Not everyone will be as precious with your business as you are. Or, if, No college? Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Apply now and a member of our team will work quickly to review your application and provide next steps. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Its why weve led the industry in virtual flex agent services for more than 20 years. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. https://join.liveops.com/work-from-home-call-center-jobs/ Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. We understand the complex nature of managing independent contractors. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. View our background requirements here. We didnt just evolve the remote contact center model, we revolutionized it. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Sound: Must have a sound card installed and be equipped with speakers or headphones. As an agent with Liveops, you are a self-employed independent contractor, not an employee. We'd have had to build out a lot of infrastructure. Were all looking at the same data one version of truth consolidated in a single repository. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. First, check out our frequently asked questions about the agent experience and application process. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Help patients get the most out of treatment plans. Need to plan around other commitments? Companies across a variety of industries trust Liveops to provide virtual contact center services. Public Relations e-mail (press@liveops.com) Locations. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. We've been partnering with Liveops since 2010 for all our inbound needs. Browse case studies, customer service tips and other helpful resources for enterprises. Read more. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. McAfee and Norton were almost a tie but by far the most popular amongst agents. Enterprise Solutions. Improving Peoples Lives. I trust them and look forward to more cooperation and partnership in the future. Independent Contractors are responsible for expenses and control their profit and loss. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. And, no calls equals no pay. Director of Customer Care, healthcare organization. Get Directions No ones done this, Huckabay says. Earning potential. Innovate without compromise with Customer Identity Cloud. Have additional questions about applying? Earning potential. Browse case studies, customer service tips and other helpful resources for enterprises. Apr 04, 22 (Updated: Sep 19, 22) Creatively solving problems. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Looks like you have Javascript turned off! Best of Antivirus Software. Whats it like to be self-employed and provide virtual contact center services? We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Keith Myers, SVP Business Technology, Live Nation. Secure your consumer and SaaS apps, while creating optimized digital experiences. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Unlimited Flex Vacation New Parent Leave Protection. Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Community. Liveops Nation Login. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Thats up to you. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. We cant do this. You can actually enable a person to get to an application through the Okta platform. Consider holiday gift experiences. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Collaboration tools are a huge part of us being successful, says Myers. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Support staff employees are great and work hard to keep us busy and motivated. which is why weve been helping companies like yours for over 20 years. Apply now and a member of our team will work quickly to review . They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. . Then, this is the place where you can find some sources which provide detailed information. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Connect and protect your employees, contractors, and business partners with Identity-powered security. To accept cookies continue browsing as normal. Copyright 2023 Liveops, Inc. All rights reserved. You get to dictate when and how often you commit to providing services. I still love it., I strongly recommend not working for this company. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Easy global collaboration. Login. Knowledge Base. Join Liveops Nation and experience the freedom and autonomy of being self-employed! GM Regional Customer Care Operations, major utility. View our background requirements here. Avoid Recruiting Scams Love the flexibility of the jobs, but wish training was paid. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. about the agent experience and application. We use cookies to improve your experience on our website. Login. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Get started on your new home business Flexibility. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Connect contractors to affordable commercial insurances. Goodbye long commutes, rigid schedules, and busybody managers. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. About Liveops Employee benefits & perks. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. They have to be accessible, easy to use, secure, and platform agnostic. You can also manage cookies in your browser settings. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Learn about Liveops Enterprise Solutions Click Here . You dont have to do anything else.. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Our Offices. You can also manage cookies in your browser settings. Login to know the status of the ticket. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Sign in. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Main hustle or side gig its all up to you. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. We use cookies to improve your experience on our website. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Scottsdale, AZ 85257. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Discipline and setting expectations of yourself are key to working from home. Also the hiring process is long and it's unpaid. I like feeling like Im helping people all from the comfort of home. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. Quickly assessing customer needs and providing sound solutions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Here's everything you need to succeed with Okta. Were now out of the back room and working with the business to add direct value, Huckabay says. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Functionality Add this integration to enable authentication and provisioning capabilities. Agent Login Username / Email Forgot password? Learn more about how Liveops virtual contact center solutions can scale your business. Earning potential. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Onboarding employees has become much more efficient. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Pros. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. I wish there was some type of base pay. No matter what industry, use case, or level of support you need, weve got you covered. We would like to show you a description here but the site won't allow us. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. Log in. Build a thriving work-at-home business providing remote customer service for top brands. Learn More. Remember me. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Okta goes so much further than other providers, Huckabay says. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. The world class support of Liveops and unparalleled access to world-renowned clients. Want to give someone something unique this holiday season? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Actual earnings may vary depending on client opportunity and support required. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. You don't necessarily have calls every . The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Support. But we were just relentless, and in one year we moved all of our workloads to the cloud. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Liveops SWA Array Overview This app integration supports Single Sign-On. This was a tight category! Assist customers with orders, questions, and returns. We use cookies to improve your experience on our website. The background check requires a $24.99 processing fee paid directly to our vendor. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Sign an Independent Contractor Agreement. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. If there are system issues, you will not get paid. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. The sign-in URL is the web address you use in your desktop browser to access your company portal. Learn about Liveops Enterprise Solutions Click Here . We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Submit an application for an available virtual contact center opportunity. Login - LiveOps Inc. Take our quick quiz and well recommend our top client matches for you. Find top links about Liveops Nation Login along with social links, FAQs, and more. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions.
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