We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. The production team will review submissions but will not be contacting patients to follow up at this time. Explore our global offices or find the one closest to you. We will not retaliate against you for filing a complaint. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. All other Portal support requests (e.g. This feedback form is a one-way communication system. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. Select the message type from the dropdown options based on the topic of your question. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Ask us how to do this. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Maximize your revenue by collecting more of what youre owed, faster. Indicate your contact preferences for different types of notifications. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Improve your performance with the support of the largest connected network in healthcare. for more information about an FDA recall. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Example: We use health information about you to manage your treatment and services. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. All communications between you and your provider's office are carried over a secure, encrypted connection. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We can use your health information and share it with other professionals who are treating you. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. What if I'm unable to access the Patient Portal? As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. You can ask us to correct health information about you that you think is incorrect or incomplete. Select the patient statement you would like to view. How do I know which providers share data (appointments, messages, test results, etc.) How do I manage my saved credit and debit cards? Select an available appointment from the calendar. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Contact your provider's office and request a password reset email. Deliver quality care more easily with support that lets you focus on your patients. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Improve your quality program performance with expert, end-to-end support. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Navigate to the Account screen by clicking Account in the bottom navigation bar. You will also see a list of other individuals connected to your account with health records at the listed provider groups. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Get support that reworks claim denials and recovers payments for you. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. Get expert help improving clinical and administrative workflows and your organizations overall performance. It is at your practice's discretion to allow online appointment scheduling. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Why doesn't anything happen when I click "View Detail" or "View Receipt?". The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. It is at your provider's discretion to make test results available. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Dial 911 in the case of a medical emergency. We only get paid when you do, so you know your success is our top priority. Ive logged into athenaPatient, but it says my provider isnt supported yet. You will need to wait until it is closer to the time of your appointment to check in. Please click OK to continue your session. The Portal is not intended for use by anyone outside of the United States. How do I turn biometric authentication on/off? You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. We secure your personal information from unauthorized access, use or disclosure. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. Make a quick and easy payment online using the QuickPay Portal. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. The Portal does not respond to web browsers' Do Not Track signals. Relieve your team of administrative work and let us complete it more quickly and accurately. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. that you are authorized to address the patient's billing matters. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Thank you for downloading athenaPatient! We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. We will say "yes" unless a law requires us to share that information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You can ask us to correct health information about you that you think is incorrect or incomplete. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Click the Accounts icon in the lower right navigation bar. The Portal is not intended for use by anyone outside of the United States. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We may also share your information when needed to lessen a serious and imminent threat to health or safety. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). All communications between you and your provider's office are carried over a secure, encrypted connection. How soon can I expect a response from my provider? All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. trouble logging in, password assistance, access to family members information etc.) Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. From here, you can set up access via preferences for those you are a guardian or caregiver. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Select the payment you would like to view. We were unable to save your data. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. You can complain if you feel we have violated your rights by contacting us using the information on page 1. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. This will bring up a list of accounts and settings. Toggle this switch to turn biometric authentication on or off. This website uses encryption software. However, we are working on adding more features to the app soon. Only test results which are considered appropriate for release will be accessible through the Patient Portal. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Current technology that balances capability with delight. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. A convenient and secure way to deliver virtual care to your patients. . Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Urgent matters should not be dealt with via the Patient Portal. Join us in creating healthier futures for us all. Click the desired form. If you need to speak with the office sooner, please call the office directly. We plan to offer athenaPatient to all athenahealth customers and their patients soon. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Patients can message their doctor or provider directly and connect with their healthcare team! Example: A doctor treating you for an injury asks another doctor about your overall health condition. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Let us know in writing if you change your mind. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Please notify us immediately if you believe the security of your Portal account may have been compromised. Please try again later. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. For iOS devices: athenaPatient requires OS versions 15.x or above. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. The patient portal now exists in Spanish. All other Portal support requests (e.g. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Click on the back arrow to return to the Patient Portal. You cannot permanently delete sent or archived messages. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We typically use or share your health information in the following ways. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Freely exchange data and have it curated for direct integration into your workflows. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients.
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