This foam is cleared for use by the FDA in the DreamStation 2 CPAP device and authorized as part of our remediation. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. For further information about the Company's collection and use of personal information, please click the URL below. Click Register. In some cases, this foam showed signs of degradation (damage) and chemical emissions. Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. You can create one here. One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. Per Philips Respironics CEO Frans van Houten We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety.. This recall was announced on June 14, 2021. Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. To register your product, youll need to log into your MyPhilips account.
Products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. After youve registered your machine with Philips and have scheduled an appointment with your sleep care physician to discuss a new treatment plan, you may be wondering if you should keep using your recalled machine and what options exist if you decide its time to purchase a new machine altogether. Proof of purchase is a printed receipt from the shop where you bought your item or a pdf document from an online shop. (, Sign up to the Philips newsletter for exclusive offers, Register your purchase to unlock the benefits, 1. Purpose of Collection and Use of Personal Information
Since CPAP.com does not bill insurance or accept Medicare, we are able to offer you the lowest priced machines. As a result, testing and assessments have been carried out. Next
For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit www.philips.com/SRC-update If you are a patient who has been affected by this recall, do not try to remove the foam from your device. Click Save. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. Philips Korea Corporation (hereinafter the "Company") values your personal information and complies with applicable laws and regulations for personal information protection, including the Personal Information Protection Act. At the Login Page for DreamMapper, you can register for a new account or login with your existing Username and Password. The foam that is used in some devices to reduce sound and vibration showed signs of degradation (damage) and chemical emissions. Receiving party (contact information):Affiliates other than KoninklijkePhilips N.V.(contact information of responsible division:privacy@philips.com)
We have completed all steps with Philips Respironics currently available to help our customers move forward in the process. We recommend you upload your proof of purchase, so you always have it in case you need it. Click Return to Login after successful password reset. 6. Please open the DreamMapper app on your mobile device and enter your Username and Password and click Login. 1. We have notified all customers affected by the recall through email and each customer will shortly receive a physical mailed notice. Register your product and enjoy the benefits. We have completed all requests by Philips Respironics and we eagerly await a plan that will allow us to provide actionable solutions to customers. Philips Respironics will continue with the remediation program. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. To register your product, youll need to log in to your My Philips account. DreamMapper v 2.31.0.3 Koninklijke Philips N.V., 2004-2023 All rights reserved. Shop now Item # DSX520H11C Not currently in stock Dreamstation 2 Auto CPAP with Humidifier Overview Philips Respironics Chief Executive Frans van Houten said, Were going to put all our capacity to focus entirely on replacing and repairing these units, a process he said would likely take a year. Koninklijke Philips N.V., 2004 - 2023. Optional item: Mobile phone number
Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. 2. On June 14, 2021, Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP, and Ventilator Devices due to two issues related to deterioration of the sound abatement foam used in these devices. Philips Respironics will continue with the remediation program. You can refuse to provide the Authorization for Collection and Use of Sensitive Information. As a first step, if your device is affected, please start the registration process here. Items of Personal Information to be Collected
Philips Respironics DreamStation 2 Auto CPAP Advanced with Humidifier BY Philips Respironics Item #DSX520H11C $1205.00 5 Reviews QTY 1 Out of Stock Prescription required Free Shipping Need replacement parts and accessories? If you do not remember your DreamMapper password or need to reset it: Click Forgot your password?. We thank you for your patience as we work to restore your trust. Amsterdam, the Netherlands - Following the company update on April 26, 2021, Royal Philips (NYSE: PHG; AEX: PHIA) today provides an update on the recall notification* for specific Philips Bi-Level Positive Airway Pressure (Bi-Level PAP), Continuous Positive Airway Pressure (CPAP), and mechanical ventilator devices to address identified . In the interim, in specific markets, a Trilogy Evo device can be made available for patients currently using affected Trilogy 100 and 200 devices. This recall notification/field safety notice has not yet been classified by regulatory agencies. Please be assured that our teams are working on a comprehensive remediation program to support patients with an affected device. You may have a high deductible or perhaps you have preferences for a specific vendor that isnt covered under your current policy. to help you and your patients succeedtogether. On June 22nd, the American Academy of Sleep Medicine (AASM) and several medical societies and patient advocacy organizations submitted a letter to durable medical equipment (DME) contractors requesting patient support from the Centers for Medicare and Medicaid Services (CMS) since many individuals will be unable to meet CMS adherence requirements before their device can be fixed or replaced. is designed . VA has distributed approximately 300,000 Philips CPAP or BiLevel PAP devices for Veteran . For patients with an Android (Android version 7 or higher required) or Apple (iOS version 10 or higher required) mobile device, please download the DreamMapper mobile app from your respective app store. This is a realistic look at what you can expect when removing the Foam from your recalled Philips DreamStation 1. In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. Product registration To register a new purchase, please have the product on hand and log into your My Philips account. The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). What is the advice for patients and customers? If your product is eligible for extended warranty, first you need aMyPhilipsaccount. If you do not have a second device available we suggest you print out the instructions. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. There are many reasons people choose to purchase a CPAP machine outright, even if you have health insurance. This means you can set the Ramp Plus presusre once and there is no need to restart it each night. Why do I need to upload a proof of purchase? This includes Dreamstation, Dreamstation Go, Dreamstation ASV/ST/AVAPS, System One, and Remstar SE Auto . To register a product you need: MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). Philips has established a registration process where you can look up your device serial number and begin a claim if your . We stand by, ready to help Philips Respironics technologically or logistically if needed to quicken getting help to our customers. Additionally, we remind both customers and patients to review the age of their BiLevel PAP and CPAP devices, as they are recommended to be replaced after five years of use. To register your product, you'll need to log into your MyPhilips account. Success. You can refuse to provide the Authorization for Collection and Use of Personal Information. Connected. Philips Sleep and respiratory care. Duration of Retention and Use of Personal Information
Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. *Trilogy Evo devices provided as loaners do not contain the silicone foam or the affected PE-PUR foam. Not all direct-to-consumer brands offer sales and discounts, though. Based on the extensive testing and analysis that we have done over the past 18 months - working with five independent certified laboratories, as well as third party experts and physicians - we now have a complete set of results** for the first-generation DreamStation devices. The Philips Learning connection hosts educational modules that provide overviews of the DreamStation 2 and DreamStation 2 Advanced. As we have previously noted in connection with the return of your DreamStation device, we will not be returning DreamStation devices back to the original user. Intuitive. What devices have you already begun to repair/replace? If you already have a DreamMapper account but do not remember your Username, please note that your Username is your email address. Please check our online troubleshooting and FAQs to find solutions for the most common issues, Kindly contact with our consumer support team by the following this link. View/download instructions for desktop and laptop, Using an existing account on a desktop or laptop. Due to technical reasons, we are currently not supporting registrations for medical devices like CPAP and BIPAP. Dont have one? Providing DreamMapper with the mask that you use for your therapy will allow us to assist you in obtaining good mask fit. Agree
One of the more complex aspects of the recall has been creating remediation options for all variations of affected devices. You can log in or create one here. Receiving party's purpose of use of personal information: Store the collected information
Please visit mydreammapper.com by clicking the Login button above. Enter your Username and affected Device Serial number. Approve a rental device of the same caliber and quality as your original equipment, Determine that the recall voids the standard replacement requirement and immediately replace the device, Deny covering the cost of a new machine at this time. As we learn more, we will update our customers via email and the CPAP community at large using this blog. There are currently no items in your shopping cart. Once the purpose of use is achieved, your personal information will be destroyed immediately, unless otherwise required by laws. You can refuse to provide the Authorization for Collection and Use of Personal Information. My product is not working. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. scanning technology for the right mask fit from the start. Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. Call1.800.356.5221M-F 8AM-8PM | Sa 8AM-5PM (CST). Please be assured that we are doing all we can to resolve the issue as quickly as possible. Koninklijke Philips N.V., 2004 - 2023. However, this recall is not a normal circumstance and different insurance companies will have varying courses of action for you to follow. DreamMapper is part of the Dream Family from Philips Respironics. In order to unlock DreamMappers full capabilities you will need to provide the Device Serial number that is on your Philips Sleep Therapy Device. As a reminder, we recommend using a second device to read through the step-by-step instructions for an easier set up and transfer process. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Sharing your sleep therapy data provides them insight on how you are complying with your prescribed sleep therapy regimen. Philips Respironics is initiating its repair and replacement program in other countries and expects the program to be underway in most markets by the end of September 2021. Once the purpose of use is achieved, your personal information will be destroyed immediately, unless otherwise required by laws. Amsterdam, the Netherlands - In June 2021, Royal Philips' (NYSE: PHG, AEX: PHIA) subsidiary, Philips Respironics, initiated a voluntary recall notification in the US/field safety notice in other countries for certain sleep and respiratory care products to address potential health risks related to the polyester-based polyurethane (PE-PUR) sound abatement foam in certain CPAP, BiPAP and . Give us a call today and one of our 5 star customer service representatives will help you. 2. The advocacy demonstrated by the AASM has not been confirmed as a solution from CMS, however, so the best course of action is to call your Medicare or Medicaid provider directly regarding new sleep studies, reimbursement for repair costs, or the issuance of a new device. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Log in Items of personal information provided: Country, name, email address, device serial number, and telephone number
If you have been informed that you can extend your warranty, first you need a My Philips account. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. Pricing for CPAP, APAP, and BiPAP machines vary; the average cost of a CPAP machine ranges from $300 to $850, though those with advanced technology features can cost more. The recall is due to potential risks related to the foam used to reduce the sound and vibration of the motor. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. As part of the remediation process, customers and patients will be provided with more information on the next steps to implement the permanent solution as it becomes available. How it works 1. Once set, the device will automatically start at the selected Ramp Plus pressure with all future therapy sessions. Your individual coverage with Medicare or Medicaid will determine how to proceed with your device. Selected products Additionally, we remind both customers and patients to review the age of their BiLevel PAP and CPAP devices, as they are recommended to be replaced after five years of use. We know that you are eager to find out when youll receive your replacement CPAP, BiPAP or Mechanical Ventilator device. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result.