Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. Unfortunately, the sales have shut down. That question can start up a great conversation, and you may learn a thing or two as well. Discuss the ways that you would build strong and healthy relationships if hired. Are there specific Kaiser volunteer opportunities you'd be interested in? It's great that you are working on asking for help from a variety of people when needed. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. If you have a criminal record, you must disclose this. The status says no longer consider for the position. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. I like to get to know people and ask them questions about themselves. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. I believe that, if asked, my colleagues and supervisor would say the same about me. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. It seems you have found that balance. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I have been responsible for maintaining supplies on the general surgery ward for five years. Perhaps you have a keen eye for detail. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Read our Terms of Use for more information. 1 / 41. Therefore, any date prior to 2019 might not be accurate. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. It sounds as though you are highly organized and methodical in your work. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. It sounds like you have a very full personal life, with a fantastic work/life balance. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Well done! Definition. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". This is a great response, and it shows that you truly do care about the people that you come across every day. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden I make sure to practice empathy. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". This is a great start! If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Find additional company focused interview questions by practicing from one of our industry sets. "I find that with the right company, it's pretty simple to balance life and work. I had to submit my previous procedural logs and take a test. At the end of the day, many role titles are fluid. Finally, end your response by talking about the positive outcome. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. - I'm a recent graduate of San Jose state. What does it mean after your phone interview. What is important to them is that you are cognizant of your own personal shortcomings. Very good answer! Employees of the organization must be able to work with a wide variety of people in a wide array of departments. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Is this something junior staff can be involved in? While there was no injury, I was required to report the fall to our safety team and I did so immediately. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. I have a kind and outgoing personality. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Discuss the reasons why will you be great at this job. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Answer dates might appear two to three weeks before they were published. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. I have trained myself to adapt my communication style, so a patient gets what they need. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. By consistently rejuvenating in this way, I can give even more energy when I am at work. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Behavioral 3. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. You can begin with your recent education, family life, volunteer work, or talk about your travels. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Dates shown above are approximate. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. I take the time to listen and reflect back to ensure that I am providing the best care possible. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. ", "I like my job, and I enjoy what I do. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Last, I adapt to the individual. There are no other roles for that position". Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. ", "My position at Kaiser is a Radiology Physician Assistant. My weakness is taking on too much and not delegating. One is ABC, and the other is XYZ. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. These are all excellent skills to have, and you sound very talented! But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. "My customer service skills with my patients are definitely one of my strengths. We told her we were going to order it and it was supposed to be there that day. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. This approach has greatly reduced in-house issues related to communication. As well, I am an active participant in my local rotary club. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Every person I care for has a story. ", "I'm very interested in clinical research. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Know peds RSV scenerio : it's big now on the news . While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Dental benefits. I also learn a different kind of articles and submit my test to renew my certificate. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. We are all human with our weaknesses, so don't be afraid to share yours! If I promise any follow-up to my students, I do so in a timely manner. You've chosen a powerful example that can help make you a more memorable candidate. Have a question or concern? If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. These are exactly the steps that an interviewer would be looking for. Since I have two high school girls who are involved in music. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. ", "No problem. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. I am looking forward to getting into the routine of a career again. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Then I organized and effectively communicated this information with my attending. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Do you consider yourself a compassionate person? The Kaiser Permanente hiring process involves two types of interviews that may be conducted. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. This accuracy ensures that patient care transitions from one caregiver to the next. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Sign In. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". I continue to work on this on a daily basis. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Interview Questions Give an example of an improvement project you led ", "I was helping a customer once who came to pick up her injectable prescription. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I work good under stressful situations, and I'm good at resolving patients' problems.". Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Our interview questions and answers do not represent any organization, school, or company on our site. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. You also made sure to take action so that this did not happen again. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed.