Our people are our greatest assets at Alight Solutions because People Matter! Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. * PEOPLE MATTER is one of our company s core values. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. * Excellent communication & collaboration skills with strong ability to empathize with customers Alight is committed to a diverse workforce and is an affirmative action employer. Alight also offers a comprehensive benefits package. We strive for Excellence Every Day by collaborating with our clients and colleagues. 26 Alight Customer Care Representative jobs available on Indeed.com. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Work-Life Balance * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Mid Level Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. You will be notified during the hiring process which checks are required by the position. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Our story starts with a simple universal truth: Every business is a people business. Get hired today! Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Health insurance is either BCBSIL or Kaiser depending on where you are located. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Must be able to work a flexible schedule based upon high call volume needs. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. This is a 6 months project and we offer Full Time Shifts (Rotating). Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Accurately documenting all conversations and actions taken on each interaction. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Find the best jobs in the US, apply in 1 click and get a job today! We reward continuous improvement and encourage you to own your own development. Find out if you meet the requirements! At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. You're able to quickly input and retrieve data while working with the customer on the telephone. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Job Details. This training will take place during the first 5-weeks of your employment, and the hours are full time. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. We understand the powerful human connections that create success for organizations. We are brave in spirit, act decisively, learn quickly and get it done. View Job description, benefits and responsibilities. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. HDHP or PPO available., At Alight, we believe a companys success starts with its people. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Insurance Health insurance View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * Express yourself in an open and honest manner Responding promptly to customer inquiries. New York Equal Pay for Equal Work Act Statement. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. See our awards. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Be prepared to answer why you are interested in this particular job opening. You will be notified during the hiring process which checks are required by the position. Must be able to work a flexible schedule based upon high call volume needs. The mission of our customer care teams exemplifies the need for human understanding. Esto te describe? Learn how this feature works. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. $50K-$69K Per Year (Glassdoor est.) This may include additional research and ongoing casework. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Qualifications for a job description may include education, certification, and experience. 2023 Snagajob.com, Inc. All rights reserved. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Our story starts with a simple universal truth: Every business is a people business. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. See office directory Our story starts with a simple universal truth: Every business is a people business. * A demonstrated successful work history in customer service, insurance, or related field. Communicating with customers through various channels. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. I was responsible for keeping up to date with daily schedules and routines and managed all of . These teams are a critical component of Alights health care,retirement and HR-delivery services. We recognize the importance of a work life balance. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The estimated base pay is $36,558 per year. 1999 - You will be notified during the hiring process which checks are required by the position. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Every colleague shapes how Alight can become better, stronger and brighter together. Key Duties & Responsibilities. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Cons Join our team. Get hired today! A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Learn more about our customer care offices. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Please enter a Name and Password so you can update your Job Alerts in the future. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . We are Alight Solutions. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. These teams are a critical component of Alights health care,retirement and HR-delivery services. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Additional pay could include bonus, stock, commission, profit sharing or tips. Meet Alight Customer Care Watch on Why Alight? * Strong attention to detail with critical thinking skills Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. We want towelcome you to learn more aboutAlight and our Customer Care team. This program provides you with the foundation you need to lead to a path of success. * Demonstrate a positive attitude, self-awareness and embrace feedback * High School Diploma or equivalent is required, bachelor's degree a plus